Refund policy

 

🎁 Refund & Exchange Policy

At Festive Fables, every product is crafted and packed with care. Since our items are made for special occasions and seasonal décor, we do not accept general returns once an order has been placed.

 

📦 Exchanges & Refunds (Special Cases Only)

We only process exchanges or refunds in the rare case where a product arrives damaged during transit. To help us review your claim fairly:

1. Unboxing Video Required – Customers must record a clear unboxing video of the package at the time of opening. This helps us verify that the item was damaged in transit and not after delivery.

2. Claim Window – Any exchange or refund claim must be submitted within 2 days of receiving the delivery.

3. How to Claim – Please email us at festivefables@gmail.com with:

   • Your order number

   • The unboxing video

   • Photos of the damaged item

   • A short description of the issue

    

⚠️ Important Notes

• Claims without an unboxing video will not be eligible for an exchange or refund.

• After verification, we will confirm next steps and arrange for a replacement or refund (as applicable).

• Shipping and handling charges are non-refundable.

We appreciate your understanding and cooperation, and we remain committed to delivering joyful, high-quality festive décor to your doorstep.